Terms & Conditions

Volume Bloom Hair Studio Appointment Changes and Cancellation Policy:

At Volume Bloom Hair Studio, we value every client and do our utmost to provide a seamless and enjoyable experience. We kindly ask for your understanding and cooperation when booking, modifying, or cancelling appointments to ensure we can best accommodate everyone.

Please read our booking terms and conditions carefully.

Booking an Appointment

• When booking an appointment via phone, online, or in person, we require your credit card details. These will be securely stored in your client file. (See our Data Storage and Security section below for more information.)
• If you prefer not to store your credit card details, you may secure your appointment with a 50% deposit. This deposit can remain on your file for future appointments or be applied to your next visit.
• You will receive reminder messages or emails 7 days and 3 days before your appointment.

Appointment Changes or Cancellations

• We require at least 48 hours’ notice to modify, downgrade, or cancel your appointment. This includes errors made during online booking or changes in personal circumstances. Appointments modified, downgraded, or cancelled with more than 48 hours’ notice will incur no charges.
• Appointments modified, downgraded, or cancelled within 48 hours may result in a charge of 50% of the appointment value, or your deposit may be retained.
• Appointments unconfirmed within 24 hours of the scheduled time may be cancelled. In such cases, we will notify you via text or email, and your deposit will be retained, or 50% of the appointment value will be charged to your credit card.
• Failure to attend a scheduled appointment without prior notice (“no-shows”) may result in a charge of 100% of the appointment value.

Consultation Appointments

• All consultations require a $50 deposit, which can be redeemed at your next hair service within 2 months of the consultation date. If no service is booked within this period, the deposit is non-refundable.
• If additional consultations are required, an additional $50 charge will apply for each session.

Pricing and Quotes

• All service prices listed are indicative and subject to change. Exact quotes will be provided during your in-salon consultation before services commence.
• We do not provide quotes over the phone, email, or social media.

Client Conduct

• Aggressive or abusive behaviour towards our team will not be tolerated under any circumstances. If such behaviour occurs, your appointments will be cancelled, and we reserve the right to deny future service.
• We strive to create a welcoming and respectful environment for all our clients and staff.

Referral Program

• Refer your friends and family to Volume Bloom Hair Studio, and they will receive a $20 discount on their first service.
• Once your referral has completed their service, you will receive a 20% discount voucher to use on your next service.
• Referral discounts are valid for haircuts and colour services only and cannot be combined with other offers.
• To redeem referral benefits, the referee must provide the first and last name of the person who referred them.
• There is no limit to the number of referrals you can make. For example, referring five new clients will earn you five 20% discount vouchers.
• Referral program terms and conditions are subject to change.

Payments and Surcharges

• Accepted payment methods: Cash, Credit/Debit cards, and gift cards.
• From June 3, 2024, card payments will incur the following surcharges:
  • Card Present (Credit/Debit): 0.9%
  • Card Not Present (Credit/Debit): 1.2%

Data Storage and Security

• We partner with a secure booking platform to manage appointments and process payments. All personal data is stored in compliance with Australian privacy laws. Please refer to our booking platform’s Privacy Policy for details.

Special Offers and Promotions

• Promotions and special offers are subject to availability and may not be combined with other discounts or vouchers unless specified.
• Specific terms will apply to seasonal promotions (e.g., holiday sales). Details will be provided at the time of the promotion.

If you have any questions regarding our Terms & Conditions, feel free to contact us:

Volume Bloom Hair Studio
40 Commercial Place, Eltham VIC 3094
enquiries@volumebloomhs.com.au
(03) 9020 3931

Thank you for choosing Volume Bloom Hair Studio. We look forward to providing you with exceptional service!